PROCESSING

 

Processing times may be delayed. Generally, processing times are within 1-4 business days* however, times may vary due to ongoing issues in relation to COVID-19. We make every effort to process your order within 24 hours, however orders placed over weekends and holidays may take a little longer. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. Orders may be processed in 2 shipments for a faster delivery time. In this case, the customer will receive 2 tracking numbers. We will notify you as soon as your order ships or if we foresee any issues in fulfilling your order. We appreciate your patience and understanding as we work through this together.

 

SHIPPING 

 

We ship directly from our distribution center and delivery times are based on the destination. Harloc will deliver your goods to the address you give for delivery at the time you make your order. Delivery days are estimates only and are not guaranteed. Harloc will always try to deliver your goods within the estimated delivery times listed below - but actual delivery times are sometimes outside of Harloc’s control.   

These are estimated delivery times and do not include potential customs delays. All delivery and shipping fees are non-refundable.

 

DESTINATION

DURATION

Canada

2 - 8  Business days

United States

2 - 10 Business days

 

SHIPPING INFORMATION

 

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. Please note: tracking information will be updated online one business day after your order has been shipped.
You will become the owner of the products that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and Harloc will no longer have any responsibility for taking care of the goods, moving forward. 

 

AUTHORITY TO LEAVE  

 

Please ensure you provide a delivery address that is open during business hours (preferably a business address) to ensure the safe delivery of your parcel. Attempted deliveries will be left in a secure location*. Harloc is not responsible for any lost or stolen parcels once they have been dispatched by us.

 

TAXES AND DUTIES

 

Please note, for all international orders - you will be responsible for any taxes and duties upon delivery.

 

REJECTED SHIPMENTS

 

Shipments failed to be claimed or rejected by the customer for any reason will be returned to Harloc. A $15.00 CAD return fee will be charged and the remaining amount will be refunded in the form of a Harloc Gift Card.

 

CHANGES TO ORDERS

 

We are unable to make changes to orders once they have been placed – this includes product changes and shipping changes. We are not able to combine orders or change items on an order. If your order is returned due to an insufficient address, we will charge a $5.00 CAD return fee and issue a Harloc Gift Card for the remaining amount. It is your responsibility to contact the courier to redirect your order to the correct address. Harloc is not responsible if the order is delivered to an incorrect address provided in your original order.