At Harloc, we stand behind the quality of our hair extensions. While rare, we understand that issues can occur — and we’re committed to making it right. That’s why we proudly offer a 60-day manufacturer’s warranty on all Harloc hair extensions.

What’s Covered:

All Harloc extensions are backed by a limited 60-day warranty against manufacturing defects, starting from the date of purchase (as listed on your invoice).

• Warranty claims must be submitted within 60 days of purchase.
• Once a Return Authorization is approved, the product must be returned within 30 days.
• Quality Control team will assess all claims and determine whether the product qualifies as defective. Their decision is final and will be communicated directly.

What’s Not Covered:

The following are not considered manufacturing defects and are not covered by warranty:

• Damage caused by misuse, physical force, or improper care.
• Chemical processing (lifting, colouring, toning, or treating the extensions).
• Altering the product (e.g. cutting adhesive tabs or wefts).
• Incorrect application or installation of extensions
• Colour fading due to heat or UV exposure (this is a natural result and not a defect).
  

Except as outlined above, Harloc Hair Inc. disclaims all other warranties, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Harloc Hair Inc. is not liable for any direct, indirect, or consequential damages arising from the use or misuse of its products.

To begin a warranty claim, please email hello@harloc.ca with the following:

1. Your order number (found in your purchase confirmation email).
2. A description of the issue.
3. Clear photos of the product and problem.

If you are a client and did not purchase directly from Harloc, please ask your stylist to contact us with this information on your behalf.